---
title: I didn't receive my verification email
description: How an administrator joins the BetterMynd platform
---

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# I didn't receive my verification email

## Administrators are sent a verification email to confirm their email address.

Administrators will have access to PII of users, so limit your administrator list to those that can and should access this information.

To receive an invite to join as an administrator, BetterMynd will send a verification email.

The subject is "Create Your BetterMynd Account" and the sender is **no-reply@mail.app.bettermynd.com.**

![Screenshot 2025-06-04 at 4.24.16 PM](https://blog.bettermynd.com/hs-fs/hubfs/Screenshot%202025-06-04%20at%204.24.16%20PM.png?width=670&height=326&name=Screenshot%202025-06-04%20at%204.24.16%20PM.png)

Some campus IT programs will block emails if they are unexpected.

If you haven't received your verification email, please wait 20 minutes and check your Spam folder.

You can also check with your institution's IT department and give them the subject and sender listed above to verify if they email was blocked.

If you still don't see the email, please reach out to your Campus Success Director or email [support@bettermynd.com](mailto:support@bettermynd.com). 

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